"Let life enchant you again." - Fernando Gros
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Terms & Conditions

By using fernandogros.com and it’s store you are agreeing to be bound by these Terms and Conditions all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. All content on this site is governed by relevant copyright law and products are sold under copyright governed by either Hidden Forrest LLC in Japan or Soundwallah Limited in Hong Kong.

Terms And Conditions For This Site

The Purpose of fernandogros.com
This site is a personal blog of Fernando Gros and an online store and professional presence for his artistic work. The site exists to reflect on the lived experience of the artist’s work and to provide access to his products and services.

Kids and Parents
While there is no specific content on this site requires a parental warning, the writing style and images are intended for a critically aware audience, so it is recommended for children over the age of 14.

Comments are an important part of the mission of fernandogros.com Therefore strict anti-spam and anti-badactor policies are in effect. The site does not and will not approve any automated, hateful, racist, or otherwise bigoted and inflammatory comments. However, all comments are deemed to be “received materials” related to the publication of this site and therefore non-confidential. The site reserves the right to put any such received materials into future use, as exhibits, creative or derivative artworks, displays or public art.

You can read the updated fernandogros.com privacy statement here.

Some books mentioned on the site will contain links to Amazon using their associates programme which might provide a small commission if you choose to make a purchase following the use of that link. This is governed by the terms of Amazon’s privacy policies. [Amazon.com Associates Central – Associates Program Operating Agreement](https://affiliate-program.amazon.com/help/operating/agreement)

Once you leave fernandogros.com following any link you are governed by the terms and privacy agreements of that site. The content at the end of a link may change over time and not reflect the originally linked material. Linking to one piece of content does not confer approval of all content on that site.

Accuracy Of Information
The material on this site is provided for information and inspiration and should not be relied upon or used as the sole basis for making commercial or investment decisions, without consulting more complete or timely sources of information, or used as a substitute for professional legal, accounting or investment advice. Any reliance on the information on this site is at your own risk.

This site contains certain historical information, which is kept online for reference purposes but maybe now be out of date. Efforts are made to correct factual errors, but there is no obligation to update out of date information. You agree that it is your responsibility to monitor changes to our site.

Errors, Inaccuracies And Omissions
While efforts are made to ensure information is accurate, there may be typographical errors, inaccuracies or omissions. The right is reserved to correct these when possible but there is no obligation to be totally error-free or to update all visitors of the site when corrections are made.

Commercial Use
All content, including all photographs, writing and music is subject to copyright and can only be used by license and with written consent from Fernando Gros.

Terms And Conditions For The fernandogros.com Store

The Purpose Of The fernandogros.com Store
The site’s store exists to sell products and services made by Fernando Gros (and any associates) in his studio and atelier in Tokyo, or his workshop in Adelaide. These include (but are not limited to) physical books, ebooks, photo prints, graphic art, sculpture, small objects, musical devices, ebooks, music, courses, mentoring and coaching services, sound mixing and design. All products and services are sold via Hidden Forrest LLC in Japan or under existing license from SoundWallah Limited in Hong Kong.

Product Descriptions
Efforts are made to ensure product descriptions and images are as accurate as possible. However there are always variations from product to product related to materials and processes and not all monitors and devices will render colours accurately. fernandogros.com does not warrant that all product descriptions are perfect, error-free or totally consistent from one platform to another. If a product does not match the description to your satisfaction then the sole remedy is to return it in unused condition.

Electronic Communications
When you make a transaction or comment on fernandogros.com or communicate via email you are making electronic communications and also consenting to receive electronic communications for the purpose of completing completing transactions, orders and other requests.

You expressly understand that you use all products and services from fernando gros.com and Fernando Gros art your risk. Products and services are provided on as “as is” and “as available” basis. There is no obligation to restock items once sold out. All warranties are disclaimed especially as they relate to merchantability or fitness for any purpose other than those specifically defined.

Accuracy Of Billing And Account Information
You are expected to provide accurate and legally valid billing and payment information for any order. If correct email address, credit card numbers and expiration date, or other payment information is not provided your order will be cancelled. In the event of a change or cancellation of an order you may be contacted via the e-mail, billing address, or phone number provided at the time the order was made. The right is reserved to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

Postage And Insurance
All shipments to countries outside of Japan are by EMS. Order inside Japan are shipped by Japan Post . All international orders and domestic orders over ¥10,000 (or equivalent) will be insured. If your order doesn’t arrive or is damaged please make contact as soon as possible.

For insurance claims outside of Japan, you will have to contact your local post office. If you are unsuccessful please document the process and it might be possible to follow it up here in Japan. One way or another, if you product is damaged in transit we can find a solution and get you a new product. You agree that under no circumstance the liability of fernandogros.com shall exceed the combined cost of the products, shipping and related insurance for the same and that fernandgros.com is not liable for any losses related to inability to use the product.

Delivery Times
In general, orders and postage is managed only on Mondays and Thursdays, so when an order is placed it will be assigned available slot in this workflow. So it will typically take 4-7 days for an order to be processed. Because are personally processed through our studio and atelier in Tokyo if your order is placed while Fernando Gros is travelling, it make take some time to fulfil it. If need an order quickly please contact us first and we can discuss what is possible.

Limited Editions And Store Stock Levels
Efforts are made to keep stock numbers accurate but if an order is placed and an item is out of stock a refund will be provided and there is no obligation to restock any item. Limited editions are sold on a restricted basis with the artist’s stamp and signature on a letter of authenticity and there is no way to make a sold out limited edition item available again. Get them while you can!