A BPO Fourth Of July
The Malls looked very busy yesterday and today’s paper explains why. Yesterday was a holiday for the majority of Delhi/Gurgaon’s 3 lakh (300,000) BPO workers (business-process-outsourcing). In an odd twist these workers get to celebrate the major US holidays like the 4th of July (in place of most local holidays). However, this was only for […]
The Malls looked very busy yesterday and today’s paper explains why. Yesterday was a holiday for the majority of Delhi/Gurgaon’s 3 lakh (300,000) BPO workers (business-process-outsourcing). In an odd twist these workers get to celebrate the major US holidays like the 4th of July (in place of most local holidays). However, this was only for BPO-workers, call-centre workers dealing with retail and telecommunications clients don’t get these foreign holidays. A funny twist in the story of globalisation.